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In face-to-face communication about emotions, what percentage of our message is conveyed by our words?
Which of these questions is not an open question?
True or False: Active listening is not the same as hearing.
True or False: Listening to someone and empathizing does not mean that you have to agree with everything that they say.
True or False: When you are listening to another person speak, do not worry about giving them your undivided attention.
True or False: Rapport is a co-operative relationship based on trust and honesty.
True or False: People who are tuned into the conversation usually lean away from you.
True or False: When you are listening to others, it is always best to do so with positive intent.
Which of the following is an example of a reflective question?
True or False: Always assume that the speaker wants something from you, like advice or an opinion.