Now it’s time to determine what methods you will use to deliver your presentation. We will be beginning by covering basic delivery methods. Once we have a good foundation and grasp on the basic methods we will delve into more advanced methods.
Case Study: The case study method is the presentation of detailed information about a particular situation, often problem solving. Case studies can be very creative exercises, and they are well-suited for small groups.
Here are six guidelines for developing a case study:
After you feel comfortable with basic delivery methods, you can begin to explore some of the more challenging ways to present and facilitate learning experiences.Role play: Role playing allows participants to act out a behavioral role. This exercise — done with small groups or the large group — allows members to expand their awareness of varying points of view, and provides an experiential learning opportunity. A role play can be used in several ways; to solve a participant problem, clarify or sharpen an issue, or demonstrate a skill approach to a task. Importantly, it gives people an opportunity to practice a skill or approach in a safe environment and use the experience later on the job.
Here are several tips for managing a role play exercises:
Problem solving: Problem solving experiences are increasingly popular in training presentations because they allow participants to gain “real world” experience that often provides direct transfer back to the job.
There are three phases to a problem solving exercise:
Basic Criteria to Consider
A training presentation may use any combination of delivery methods as long as the net result is to achieve learning outcomes — and consider organizational requirements and constraints.
The four-step process below will help you select the best training delivery options to meet your training needs:
At a bank, the outcome of the process might look like this:
|List the five key customer support principles at the bank||Lecture only the principles, using the flip chart or PowerPoint for emphasis, and then add interactivity||Find a lead-off story
Develop a group problem-solving exercise to provide follow-up practice
|Demonstrate a performance problem with a customer support team in a bank||Role play||Use triads
Find extra space
|Generate ideas for improving customer support service||Brainstorming||Procure additional flip charts for groups|